Expert Third Party Support Services
If your server, storage, or networking device encounters an issue, whether it's routine or critical, we're here to help. With our US-based Network Operations Center, you can quickly open a ticket via phone or online. First responders will collect information to assess and diagnose the problem. We will either assist directly, escalate the issue to higher-level experts for resolution, or manage the logistics of delivering replacement parts. If installation is required, we will dispatch a trained Field Engineer to your location to ensure everything is up and running efficiently.
Help Desk
Parts Logistics
On-Site Field Engineers
Our 5-Step Problem Resolution Process
1
Submit a Trouble Ticket
Easily open a ticket through our toll-free number, email, or Smart Portal for immediate assistance.
2
Technical Case Management (TCM)
Your dedicated TCM takes charge of the entire process, ensuring every step toward resolution is handled efficiently.
3
Escalation to Tier 4 Experts
For more complex issues, Tier 4 Engineers are called in to create a precise action plan for a swift solution.
4
Parts Replacement
In the event of a hardware failure, Smart Logistics steps in to manage quick and accurate part replacements.
5
Field Engineer Dispatch
If necessary, our skilled Field Engineers will be dispatched to your location, replacing faulty components and restoring your system.
Simplify Your Maintenance
Consolidate your vendors and experience unparalleled service with our expert team. From quick resolutions to comprehensive support, we ensure seamless system performance. Discover the difference, Compliant Computer Systems can make for your business—contact us today for a customized solution!
